21 Customer Support statistics that all ecommerce businesses should know…

It’s not often we share articles outside of the ecommerce packaging space, however we feel that this article in particular offers so much value and insight that we just had to share it with you…

This article was originally written over at Groove HQ

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In just about any field, there’s always the “standard” advice that seems to get repeated …

The post 21 Customer Support statistics that all ecommerce businesses should know… appeared first on Lil Packaging.

Related posts:

1. Ecommerce advice: how customer reviews can help build your brand, and how to get them
2. Black Friday & Cyber Monday – Do they live up to the hype?
3. 7 easy digital marketing steps for boosting e-commerce sales

21 Customer Support statistics that all ecommerce businesses should know… published first on https://www.lilpackaging.com/
21 Customer Support statistics that all ecommerce businesses should know… published first on https://www.lilpackaging.com/

Beyond branding: how to add a personal touch to your packaging

As we see more e-commerce stores replace high street retailers, we’re fast getting used to selling and purchasing goods with no face-to-face interaction whatsoever. Yet, customer service — and satisfaction — are still so important for modern businesses.

That’s why customer satisfaction doesn’t just feel good, it’s also great for your business. Given that you might never meet customers face-to-face, making …

The post Beyond branding: how to add a personal touch to your packaging appeared first on Lil Packaging.

Related posts:

1. What makes packaging key to your marketing strategy?
2. Branding on a budget: how to create a luxury unboxing experience for less
3. How to create the perfect unboxing experience with your postal packaging

Beyond branding: how to add a personal touch to your packaging published first on https://www.lilpackaging.com/
Beyond branding: how to add a personal touch to your packaging published first on https://www.lilpackaging.com/

Going green: how to make your ecommerce business eco-friendly in 2019

From gloomy news on CO2 emissions, through to the rise of the Great Pacific Garbage Patch, the message is getting clearer by the day: if we’re going to save the planet, then now’s most definitely the time to change our ways!  

Those businesses that still rely heavily on plastic, or who leave their customers with a mini-mountain of …

The post Going green: how to make your ecommerce business eco-friendly in 2019 appeared first on Lil Packaging.

Going green: how to make your ecommerce business eco-friendly in 2019 published first on https://www.lilpackaging.com/
Going green: how to make your ecommerce business eco-friendly in 2019 published first on https://www.lilpackaging.com/

Ecommerce advice: how customer reviews can help build your brand, and how to get them

Have you ever shopped online, and thought: “This looks amazing – but what are people saying about it…?”

When shopping online, reading the reviews before buying is now second nature. 95% of us do it — because no matter how good the sales pitch is, or how stunning the website, a past buyer’s opinion is always more trustworthy than what …

The post Ecommerce advice: how customer reviews can help build your brand, and how to get them appeared first on Lil Packaging.

Ecommerce advice: how customer reviews can help build your brand, and how to get them published first on https://www.lilpackaging.com/
Ecommerce advice: how customer reviews can help build your brand, and how to get them published first on https://www.lilpackaging.com/

Case study roundup – five neat examples of creative custom postal packaging

At Lil Packaging, we’re lucky enough to work with some amazing brands, with amazing products. We love a challenge, and creating the ideal packaging for our clients — whether luxury fashion or children’s toys — ensures the items inside are protected and presented to buyers beautifully. This is an essential part of any modern brand’s marketing strategy: with …

The post Case study roundup – five neat examples of creative custom postal packaging appeared first on Lil Packaging.

Case study roundup – five neat examples of creative custom postal packaging published first on https://www.lilpackaging.com/
Case study roundup – five neat examples of creative custom postal packaging published first on https://www.lilpackaging.com/

Sony and the Lil Envelope | Case Study

The Challenge

Sony started a project to begin sending out CD’s and DVD’s directly to consumers via an ecommerce channel. Sony had for a long time been using corrugated cardboard ‘wrap sheeting’ with sealing tape to send out products in other areas of its business, so there was a perfectly natural assumption to use the same practices and technology with …

The post Sony and the Lil Envelope | Case Study appeared first on Lil Packaging.

Sony and the Lil Envelope | Case Study published first on https://www.lilpackaging.com/
Sony and the Lil Envelope | Case Study published first on https://www.lilpackaging.com/

Christmas festive shutdown period and last orders 2018-2019

For all of you online sellers and mail order traders out there prepping and packing up your Christmas orders, I’m sure you’ll be ecstatic for the peak period to come to a close. But for now, if you need any emergency last-minute packaging orders from us, here’s some key information about our Christmas trading:

• Thursday 20^th December – last

…

The post Christmas festive shutdown period and last orders 2018-2019 appeared first on Lil Packaging.

Christmas festive shutdown period and last orders 2018-2019 published first on https://www.lilpackaging.com/
Christmas festive shutdown period and last orders 2018-2019 published first on https://www.lilpackaging.com/